Versa 2 difficulties after firmware update

[nmchugh6]

• unlike the prior version, i cannot stop a treadmill workout
• the screen lost it's sensitivity
• stairs climbed is messed up big time. I did not climb38 floors yesterday
• the only thing i like about the new update is the find my phone feature (which i never noticed before)

How do i go back to the prior version and how do i keep the find my phone feature if that was not in the prior version

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @nmchugh6.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2.

There is no option to go back to a previous firmware version.

Find my Phone is an app that can be manually installed on your watch.

Your Versa 2 may give you credit for extra floors for a variety of reasons. Devices may track floors while doing everyday tasks such as opening doors, driving, or riding elevators or escalators, or from abrupt weather and atmospheric pressure changes Exposure to excess moisture can also result in extra floors. We recommend wearing your device loosely during exercise. Whether you haven't done it already, please restart your watch by following these steps.

If necessary, you can remove floors from your account by following the instructions in this article in the menu "How do I delete steps and floors in the Fitbit app?".

Please let us know if you have any questions.

[nmchugh6]

I never previously had a problem with the floor count and I've had my watch for 1.5 years. It wasn't until after i installed the july update that I had the problem. I'd also appreciate a response to my point about stopping a workout. Also prior to the last update, i was able to stop a workout. Your update release is obviously flawed and was poorly tested. Please have developers look at the stop workout functionality (i used it in the past for treadmill workouts).

[EdsonFitbit]

Thanks for your response, @nmchugh6.

You should be able to pause and finish a treadmill workout as any other workout you can track in the Exercise app on your Versa 2.

In this case I would recommend getting in touch with Customer Support. You can chat with them online or give them a call. Please click here to get connected.

Feel free to contact us at any time.