Versa 2 difficulties to sync and to receive notifications

[SharonLC]

I have been having a terrible time with syncing issues on my Versa 2.  I am using a Samsung Galaxy A02s but had the same issues using my Samsung Galaxy A51s. I have uninstalled and reinstalled the fitbit app numerous times.  I have actually deleted my device and started as a new device.  I have turned bluetooth on and off.  Usually the only time I can get it to sync it to hold in the left button until I see the fitbit logo, wait a few seconds and try to sync again and It will work.  This should not be a necessary step.  I really rely in getting my notifications on my wrist.  What more can I do?  This seems to have started a few months ago.

Moderator edit: all-caps

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @SharonLC.

Thanks for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

To resolve syncing issues, we recommend following these troubleshooting steps.

In addition, you can set up your Watch as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

I would like to mention, if you've set up notifications in one of your mobile devices, a bonded with your Versa 2 was created and it won't sync to any other device until the bond is disabled. To disable the bond you can remove your watch from the list of Bluetooth devices on one of your phones.

If necessary, you can follow these steps to resolve issues with notifications.

If you have any question, please let us know.

[SharonLC]

I have to say that I have tried all of the above!  I was very satisfied with the Versa 2 until a few months ago.  I am going on the assumption for all the complaints that it really is not the connection to my phone, connection to bluetooth, or not my Versa 2 but actually a software issue.  I am glad that I am not the only one with issues.  I do not want to replace my Versa 2 which seems like the Fitbit corporation is kind of putting an expiration date on the Versa 2 maybe pushing us into the direction of updating??????  I certainly hope not but that is what ii is beginning to feel like (and to read about on the community forum).  Hopefully Fitbit will find an actual fix to all the problems users are having.  In the meantime, doing all of the above that did not fix the issue, I guess I will continually press the left button, wait for the logo, that it will give me a connection to sync, use Alexa and have my notifications work for at least a little while.  Right at this point I am not a happy user.  Thanks

[EdsonFitbit]

Thanks for your response, @SharonLC.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.