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Versa 2 difficulties with sleep and heart-rate readings

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‎04-18-2021 17:10 - last edited on ‎04-19-2021 14:53 by Fitbit Moderator

‎04-18-2021 17:10 - last edited on ‎04-19-2021 14:53 by Fitbit Moderator

I have been disappointed with my Versa 2 and the superior I have received since upgrading.  It does not track sleep accurately or consistently.  Often does not track heart rate consistently.  I have reset, but I ended up needing to do it every couple of days.

 

Moderator edit: updated subject for clarity

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‎04-19-2021 14:53

‎04-19-2021 14:53

Welcome to the Fitbit Community, @MissKristine.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

There are some factors that can affect the heart-rate readings on your watch. If you haven't done it already, I would recommend following these tips.

 

Regarding the sleep issues, please visit this article, open the menu "Why don't I see sleep stages today?" and follow the instructions. 

 

Hope this helps.

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