help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 disconnecting and not counting steps properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-12-2020 16:22

‎01-12-2020 16:22

I have had this Versa 2 since Christmas and it has been quite disappointing. I have already had to reinstall as the watch could not accurately count my steps. I question that the problem is fixed.....And now the watch constantly has a problem pairing with my phone. I have a S9+. Please tell me there is a better suggestion out there rather then reinstall everything all the time.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-12-2020 16:50

‎01-12-2020 16:50

I'm not aware of reinstalling tracker having anything to do with step count accuracy.

See How accurate are Fitbit devices? 

It probably depends on what you mean by "accurate step count".  It is not ever going to be 100% exact on step count.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎01-12-2020 17:22

In response to JohnnyRow

‎01-12-2020 17:22

That was suggestion of the help chat offered by Fitbit after I told them I was not satisfied with the referral of reading material as to why my watch did not work properly. 

Best Answer
0 Votes