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Versa 2 disconnecting itself from phone and not holding charge.

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‎06-08-2021 12:30 - last edited on ‎06-09-2021 13:41 by Fitbit Moderator

‎06-08-2021 12:30 - last edited on ‎06-09-2021 13:41 by Fitbit Moderator

In recent weeks I have had trouble getting my Versa 2 to sync to my iPhone. I finally got it to work last night after removing it from the app and resetting. Completely starting over. But now it won’t hold a charge for more than a few hours. What can I do?

 

Moderator edit: updated subject for clarity

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‎06-09-2021 13:39 - edited ‎06-09-2021 13:40

‎06-09-2021 13:39 - edited ‎06-09-2021 13:40

Welcome to the Fitbit Community, @Elsiehawbaker.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to resolve them before contacting us.

 

We recommend following these instructions to extend your Fitbit device's battery life. If necessary, you can find some troubleshooting steps to resolve syncing issues in this article.

 

Whether you continue experiencing the same situation, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Please let us know if you have any questions.

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