Versa 2 display dim - even at Max brightness?

[mhs1164]

Anyone else with a Fitbit Versa 2 that your display is dim even at Max brightness setting?  Mine has been doing this for the last few weeks.  I've contacted support about this and even sent in a video of what I do to change the settings  - - even at full charge and setting at Max brightness it still shows dim.  I've even restarted the device and does not help.  Thanks all. 

[EdsonFitbit]

Welcome to the Fitbit Community, @mhs1164.

Thank you for trying to resolve the issue with your Fitbit Versa 2.

Customer Support should get in touch with you as soon as possible. Please check your inbox over the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

Have a nice day.

[Guy_]

Just in case, pull down from the top, to see notifications, pull down again and click on the 2 white bars to get to Quick settings and make sure Sleep has not got enabled by accident.

[SunsetRunner]

I have the same problem.

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My touch screen doesn't work swipe down don 't work. My fitbit versa 2 is one year old.

Can you help me. Pleegde in Dutch.

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I have the same problem. 

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It doesn't work a have replace the fitbit app and also bo back to fabrics installations.

But a have a green screen and alles done.

no sleep settings or something like that.

please place a new update for android. mayby that can help us.

Moderator edit: format

[EdsonFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for the time you spent trying to resolve the issue with your Fitbit Versa 2.

If you have verified Sleep Mode and Do Not Disturb (DND) are turned off, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

@Guy_ Thanks for your support.

Feel free to contact us at any time.

[SunsetRunner]

Sorry this is not the answer to my question. I checked the community with
the same problems and there are no sulutions. Please give some service and
give me instructions to solve the problems.

Thanks in advance
Edith

[mhs1164]

Hi - yes, I've been in communication with the support team.  However, I've tried all the steps they've suggested and still display is continuing to display dim no matter what settings chosen on brightness.  I've even done several factory resets.  I'll wait and see how Customer support responds.  Thanks for your input.  

[mhs1164]

HI - yep did that.  Even when I change the brightness settings in quick settings or normal settings on the device there is no change.  I've never had one of my fitbit devices perform in this manner.  I've had several.  

[Kirstinm]

Had anyone managed to resolve this? My versa 2 seems very dim recently, despite putting brightness on max and switching off DND. 

[Guy_]

Hi @Kirstinm  -  Just in case, you need to turn off Sleep, pull down from the top, as if to see notifications, pull down again and click on the 2 white bars to get to Quick settings.

[Kirstinm]

Did this, and checked it several times!

[ScytherMT]

Have you resolved this?

My Versa 2 display has also suddenly gone dim.  Have tried all the various resets and checked settings and it's still the same.  As others have reported similar issues recently the cynic in me wonders whether it's a ploy to get people to order the new Versa 4.

[Guy_]

Hi @ScytherMT  - if you tried checking quick Settings (2 posts above) and tried Shutdown from the watch Settings menu. Waited at least 10 seconds before placing on the charger to restart it and charge it, and this hasn't fixed it, try chat via the Fitbit app, click profile photo, Help & support, Contact Customer support.

[ScytherMT]

Hi, thanks. I haven’t tried the shutdown option. I’ll give that a try.…. update: tried that and still dim.  Customer support is next step then. Not overly confident this is going to end well. ☹️

Update: well, after an on line chat with support, a factory reset of my Versa 2 and an iOS update on my iPhone 6s, the display is still dim.  Oddly it’s unreadable outside, but not too bad indoors. Anyway, support told me they were closing the case and that I would shortly get an email outlining my options (my Versa is 6 months out of warranty).  I think that means I’ve been abandoned!  No email received so far, but I think all they’ll say, if they ever do contact me, is buy a new Versa 3 or 4.

Final update: An email from Fitbit has arrived and they have offered me a discount on a new watch. I was surprised.  My Versa 2 wasn't long out of warranty so disappointed that it's gone wrong and beyond repair, but Fitbit's offer does at least ease the pain of buying a replacement and I have ordered a Versa 4.  Well done Fitbit. 🙂