Versa 2 display dimming, tinted purple

[Rouxby]

Hi, I've had my device for a little over a year now and the display, as of two days ago, is starting to dim more and more daily and looks slightly purple. Is this a hardware issue? I've tried restarting the device multiple times but it doesn't fix the issue.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums. 

Thank you for all the details you've provided about what you've been experiencing with your Versa watch and confirming that you already tried a few troubleshooting steps. 

In addition to the restart procedure that you mentioned, please make sure that Sleep Mode and Do Not Disturb Mode options are turned off in your watch's settings, since both of these options make the screen darker or dim. If possible, try to change the brightness setting to normal as well. 

Please keep me posted. 

[Rouxby]

Hi David,

My device is not in sleep mode or do not disturb. I'm not sure how but you answer was selected as best answer and it marked my post as solved but this issue is not solved.

Thanks.

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I appreciate your help. My brightness is on normal and DND/sleep mode are both off. Obviously it's dimmer at night when I made this post but I still have a purple tint to my screen and it's dimmer than usual. Thanks. 

[DavideFitbit]

Hi, thank you for your reply and confirming that you already tried all the suggested steps earlier @Rouxby.  

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

Let me know if you have further questions. 

[Adam-LIGuy]

Was this ever answered? I am seeing the same issues now. 

[Erica_anne]

I am also having this issue as of this morning. Fitbit is also just over a year old. turned to max brightness, DND not on, sleep mode not on. 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Adam-LIGuy @Erica_anne. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Have a good day. 

[Smokinsis]

I am having the same problems as others with my screen turning purple and I have tried all the above mentioned suggestions with no luck.   Any answers?