Versa 2 display goes black with white lines

[PerturbedPatty]

My Versa 2 went black today with white lines scrolling across the screen.   Has been happening off and on all day, and it's fully charged.  Updated last week to latest version. 

Please advise how to remediate. 

Thank you

Pat 

Moderator Edit: Clarified subject

Moderator Edit: Personal info removed

[RicardoFitbit]

Hi @PerturbedPatty, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. To fix this uncommon situation, I recommend you to restart your Versa 2 and then change its clock face following the steps that are specified on our help article: How do I change the clock face on my Fitbit device?

Let me know if the issue persists and if you have questions.

[Lastrong77]

I also have started having the same issue today.  Restarted multiple times, as well as changing clock face with no change.

And now, my screen is completely black but still tracks and connects to my phone.  My versa is less than a year old. 🤨 

Moderator edit: merged reply

[Hilda_]

I've started experiencing the same problem today. I tried getting through to fitbit customer support on their twitter but I've yet to recieve a reply. I've tried restarting the device by holding the button down for 15+ seconds, but nothing has worked so far.

[Lastrong77]

Mine went from the lines across screen to completely black so the only way I could tell it was working was by syncing it to my phone app. I ended up just calling customer service.  I have only had my versa 2 since the beginning of the year so a replacement was still covered by the warranty.  I'd call their phone number.  I was able to talk to someone quickly. 

[CoffeeFreak]

I'm really dissatisfied with Fitbit.  I'm now getting my Versa 2 replaced for the 3rd time.  It's unacceptable to pay a lot of money for a device that malfunctions every 3 or 4 months.  If this last replacement has issues then I'm done and will never purchase another Fitbit product again. 

[Lastrong77]

That's really disappointing to hear that you are on #3. And agreed, for the money, it is unacceptable.  I have a cheap garmin that is 4 or 5 years old that still works better than my versa. 😔 If I have issues with my replacement I will switch to garmin or another competitor. Best of luck. 

[EveyEve]

This didnt work. I changed clocks. Shut my fitbit down several times. The white lines still appear.

[DawnRob]

The last time after replacing several watches FitBit said it wasn't under warranty because it was a replacement. My family bought me a Samsung have had it almost a year now with no problems.  Got my son a fitbit in July replaced it once now having problems with the newer fitbit. Same black lines. Tired of fixing them. No more fitbit in this house!

[nikkibradley]

I have the same problem, changed clock face and also have reset multiple times. Works for a while and then static screen is back. Is it a software issue seeing as so many others have the same problem?

[RanceRR]

I had this problem last week.  Wanted to do a hard reboot, but could not because I was unable to view the menus.  I ended up letting the Versa 2's battery completely drain to 0%.   When I charged this morning (finally drained completely), the watch display was working as normal.

Hope this helps,

Rance

[PamEV]

I had to replace my VERSA for the same reason and now the replacement is doing the exact same thing. I am so disappointed! When it works, I love it but it is unacceptable to pay that price for something that doesn’t even last a year!

[LBH3]

Same here ☹️ I was hoping it was a fluke but now it’s happened twice.

[RanceRR]

The white lines (unreadable watch face) came back within 24 hours. (See my previous reply in this post.)  Draining the battery completely down and recharging is not a permanent fix.  I guess that's it for this watch.   Too bad - you pay almost $200 for the watch and it lasts about a year and a half?  Really Fitbit?

[Original]

This just happened to me, immediately after the firmware update. 

Frustrating this happened, and more so since I’m out of warranty. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Original.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I understand how you are feeling about this situation. I was able to see that you have already contacted our Support team and that they were able to assist you. Thank you for your time and efforts.

See you around.

[SunsetRunner]

I just started having the same problem. It is like bad reception on an old antenna TV - snowy with withe lines going horizontally across the screen so that the screen behind is unreadable.  I’ve reset it 3 times and still does it. My Versa 2 is barely a year old.

[LiliyaFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend doing the following:

1. Confirm the steps to restart your watch: How do I restart my Fitbit device?
2. Switch to a Fitbit clock face: How do I change the clock face on my Fitbit device? 

Hope this helps. 

[SunsetRunner]

No, this did not work. The screen is still unreadable due to the heavy white horizontal lines rolling across the screen. Very frustrating!

[LiliyaFitbit]

Thank you for your reply, @SunsetRunner.

I appreciate your efforts and the additional details. I understand how you are feeling and recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.