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Versa 2 display goes black

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‎01-02-2021 19:33 - last edited on ‎01-03-2021 19:35 by Fitbit Moderator

‎01-02-2021 19:33 - last edited on ‎01-03-2021 19:35 by Fitbit Moderator

My fitbit versa 2 is like maybe two months old and the screen randomly goes black. I had the same problem with my versa 1 and it had to be replaced in order for it to work correctly. Then it lasted maybe two years and I was happy with that. Is there a diagnosis for this behavior or do I have a defective product?

 

Moderator Edit: Clarified subject

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‎01-03-2021 19:35

‎01-03-2021 19:35

Hi @Kcrego, it's nice to see you again participating here in the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? If you haven't already done so, please restart your Versa 2 and let me know if the issue persists.

 

Looking forward to your reply. 

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‎02-18-2021 12:26 - last edited on ‎02-19-2021 18:25 by Fitbit Moderator

In response to RicardoFitbit

‎02-18-2021 12:26 - last edited on ‎02-19-2021 18:25 by Fitbit Moderator

This is now happening again and I have tried everything to get it to come on. It will for seconds randomly when I'm fighting with it. This time I dont see it working again. 

 

Moderator Edit: Personal info removed

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‎02-19-2021 18:25

In response to Kcrego

‎02-19-2021 18:25

Your reply is appreciated @Kcrego.

 

I'm sorry to know that you're still experiencing difficulties with your Versa 2 despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

 

I'll be around if you need anything else.

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