help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 display goes blank

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-05-2021 00:09 - last edited on ‎01-06-2021 11:00 by Fitbit Moderator

‎01-05-2021 00:09 - last edited on ‎01-06-2021 11:00 by Fitbit Moderator

My versa2 is 13 mth old and the screen suddenly goes blank, flases a very bright colour then get hot, ive re-set the device but to no avail. I charged my watch yesterday morning and battery drained by 11pm last night after watch screen started all the above, sometimes for a few seconds others slightly longer. 

.

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-06-2021 11:00

‎01-06-2021 11:00

Hi @Julie_yorks, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

Best Answer
0 Votes