Versa 2 display has developed vertical lines after the update

[simmylea22]

I have had my Versa 2 just over 12 months. Yesterday I did the update and since then I have weird coloured vertical lines on the right hand side of the screen and the rest has gone a weird green colour.

I have tried restarting it about 5 times and also done the Shutdown through settings. Nothing has worked.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @simmylea22, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Have a nice day!

[ShahbazH]

Hello @MarreFitbit, I’m having this same issue, also after a little over a year of use. Can u update if any further workarounds/solutions have been found since this was last addressed in this thread? And if not, what are my options? Pics are attached! Thank you.

 

 

[MarreFitbit]

Hi there, @ShahbazH. Welcome on board. Thanks for the images attached. 

If you haven't done so yet, please restart your Versa 2 by following these steps How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[ShahbazH]

Thanks for the reply. After perusing different threads, I had already tried both of these steps. Unfortunately didn’t work out. The problem is persisting. Any further suggestions??

[MarreFitbit]

@ShahbazH I appreciate you had followed the tips and recommendations I provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.