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Versa 2 display is blue/white

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‎11-04-2020 03:38 - last edited on ‎11-04-2020 15:56 by Fitbit Moderator

‎11-04-2020 03:38 - last edited on ‎11-04-2020 15:56 by Fitbit Moderator

I awoke to my Versa 2 screen flashing and is all blue/white. It did sync but there is no info on the screen  just full screen flashing.

Help !!

 

Moderator Edit: Clarified subject

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‎11-04-2020 15:55

‎11-04-2020 15:55

Hi @BarbIng, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To fix the display issue of your Versa 2, please follow the next steps to perform a restart process and let me know if the issue persists:

 

  1. For Fitbit Versa Lite Edition and Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

 

I'll be here if further assistance is needed.

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