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Versa 2 display is dim and blurry

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‎07-31-2022 06:10 - last edited on ‎08-02-2022 05:04 by Fitbit Moderator

‎07-31-2022 06:10 - last edited on ‎08-02-2022 05:04 by Fitbit Moderator

Hi all,

I bought my versa 2 on Lazada Singapore. And now the screen is getting dims and blurs after I have been using for 3 months. I wish to check can I claim this under warranty? If yes, what should I do next. Thank you.

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-31-2022 08:33

‎07-31-2022 08:33

Hi @AshleyHoo - just in case it's a simple issue, try pulling down on the watch face once [as if to get notifications] and pull down again and click on the 2 white bars to get to Quick Settings and disable sleep.

Guy__0-1659266683000.png

 

You will then be able to adjust the brightness in the watch Settings.

 

That may help.

 

You can chat via the Fitbit App, click photo profile, Help & support, Contact Customer support.

Author | ch, passion for improvement.

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‎08-02-2022 05:06 - edited ‎11-16-2023 11:04

In response to Guy_

‎08-02-2022 05:06 - edited ‎11-16-2023 11:04

Hi there, @AshleyHoo. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from. @Guy_ Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around! 

Maria | Community Moderator, Fitbit


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