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Versa 2 display is flashing white

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‎12-13-2020 16:45 - last edited on ‎12-13-2020 18:16 by Fitbit Moderator

‎12-13-2020 16:45 - last edited on ‎12-13-2020 18:16 by Fitbit Moderator

My Versa 2 started flashing a white screen with movement or button push on Friday. I have tried restarts with no avail, have tried clock face changes with no avail, have tried recharging and letting the battery run down and recharging again with no avail, have tried factory reset and now can’t see screen to resync and now it’s not even usable. I unpaired it with my LG G3 to do the factory reset but never had a problem with that mobile device either. Please help as I’m unsure about what to do now. Thank you

 

Moderator Edit: Clarified subject

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‎12-13-2020 18:17

‎12-13-2020 18:17

Hi @Docmaharg, welcome to the Community Forums.

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Versa 2 isn't working the way it was designed. That said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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