help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 display isn't working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-20-2020 04:19 - last edited on ‎07-24-2020 16:28 by Fitbit Moderator

‎07-20-2020 04:19 - last edited on ‎07-24-2020 16:28 by Fitbit Moderator

My versa 2, shows many vertical lines, washed out colours and then fades to black.  Actually fades from top to bottom, to black.

 

After which I have to do a reset, the logo shows and that faded with colours lines.

 

The device was fine yesterday, it's only a couple of months old.

 

What should I do to get support?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎07-20-2020 14:00

‎07-20-2020 14:00

My background has a brown ring around it. I csn see all the text and clock but the background color is not black only in the center is black. 

Best Answer
0 Votes

‎07-20-2020 19:53

‎07-20-2020 19:53

My fitbit versa 2 screen is solid grey. It started intermittently going grey last month. I've had it for over a year so its out of warranty. About a month ago it would go grey about every other charge. I changed the clock face. Tried resetting it to factory settings. Tried restarting it multiple times. Now about 2 weeks ago it just went grey and won't come back at all. The green lights are still working and it vibrates like its responding to touch. However I can't see anything!

Best Answer
0 Votes

‎07-24-2020 16:40

In response to Michellestjo

‎07-24-2020 16:40

Hi @Matt1113, @Rere1981 and @Michellestjo. A warm welcome to the Community Forums.

 

@Matt1113, thanks for letting me know about the issues experienced with your Versa 2. I'm sorry that you're going through this situation and while checking your details I noticed that you already have a case created with the Support team. They'll continue working with you via email.

 

@Rere1981, thanks for sharing detailed information about your watch. Since your post didn't mention, I'd recommend to change the clock face from the Fitbit app as described here. Then try restarting it to refresh its performance and let me know the outcome.

 

@Michellestjo, thanks for the time taken to troubleshoot your Versa 2 and for providing more details about its behavior. Since your watch is still not working, I've gone ahead and requested a case on your behalf so you can receive further assistance via email. Please note that due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

 

By the way, I've moved your posts to this new thread so we can keep our forums organized.

 

I'll be around, keep me posted.

Best Answer
0 Votes