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Versa 2 display not turning on

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‎06-16-2020 10:56 - last edited on ‎06-20-2020 17:51 by Fitbit Moderator

‎06-16-2020 10:56 - last edited on ‎06-20-2020 17:51 by Fitbit Moderator

My Versa Lite 2 has done this before and I got it replaced. But now it has done it again! The screen starts to get this while frame around it then eventually the screen goes blank. When I pressed the power button to shut down it doesn't. The screen will light but nothing happens. It doesn't count my steps, it no longer syncs. Even when I out it on the charger it doesn't respond

 

Moderator Edit: Clarified subject

 

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‎06-20-2020 17:51

‎06-20-2020 17:51

Hi @Maggs27, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

 

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