Versa 2 display not turning on

[StephanieMD]

Help! I am from the Philippines. Yesterday, I noticed that my versa 2 screen went blank. The green light behind is still working, and I could feel the vibrations from notifications. The app also shows that my versa is synced and connected. Tried to do all the troubleshoot solutions here like the restart, unpair/pair again, deleted the app and reinstalling it, but to no avail. No fitbit service center here in our country. It is still under warranty though from the store I bought it from, which is an authorized seller of fitbit. This is so frustrating since I wasn’t able to track my workout yesterday. Even fitbit did not smart track it. If all else fails I might change to another smart watch brand, if this won’t be solved. Love my fitbit though. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @StephanieMD, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

[Keto_mom88]

I’m having the same issue with my Versa....Mines not the 2 just the original but it’s been going on for months! My screen even flickers! I believe there is a short inside my watch....🤦🏻‍:female_sign: Have not had it even a year yet 👀

[RicardoFitbit]

Welcome aboard @Keto_mom88.

Thanks for your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[Keto_mom88]

I actually talked to someone last night and a replacement for my Fitbit is
on the way

[RicardoFitbit]

Your update is appreciated @Keto_mom88.

I'm happy to know that you received assistance from our Customer Support team. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[StephanieMD]

Good for you. Haven’t received any support up to now. Probably since Fitbit doesn’t have any office here in our country. Will go to the store where I bought my fitbit. I’ll update you all re the issue. Hoping to get a replacement as well. If not, I would probably shift to another known brand. 

[RicardoFitbit]

Thanks for your reply @StephanieMD.

Let me share with you that due to recent events affecting our operations, support options are limited and wait times are longer than usual. Please keep an eye on your inbox because they'll reach you out soon. Your patience is appreciated.

I'll be here if you need anything else.

[StephanieMD]

Hello. Just an update. I went to Digital Walker (authorized seller of fitbit) and they received my unit. Not sure if its for replacement, but at least I was able to return it to them within the warranty period. Update will take around 2-3 weeks. 

[RicardoFitbit]

I appreciate your update @StephanieMD.

Thanks for letting me know that you initiated a return process with Digital Walker. I've updated our Customer Support team about your situation.

Please do not hesitate to contact me back if you need anything else.

[StephanieMD]

After almost a month, I finally got a replacement of my versa 2. It hasn’t updated yet to the latest firmware. Still waiting for it though.

[RicardoFitbit]

Hello again @StephanieMD, thanks for your update.

I'm happy to know that you finally received the replacement device with Digital Walker and that now you're back on track. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions.

Thanks for being part of the Fitbit family!

[JeanMR]

I have the same problem. I followed the directions to reset it - got the logo, but still no display. I read the directions on resetting, but how can I reset it if I can't see the screen to find the app?

I charged it for about half an hour before trying this.

I am especially sad because I have been in the house since March and went for my first walk today. It quit as I was half-way home. It did synch and show my steps, but I don't know if it stopped counting steps when the screen went blank or if it got them all.