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Versa 2 display not turning on

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‎09-15-2020 20:11 - last edited on ‎09-16-2020 21:52 by Fitbit Moderator

‎09-15-2020 20:11 - last edited on ‎09-16-2020 21:52 by Fitbit Moderator

My Fitbit versa screen suddenly went black. I tried restarting it several times and nothing. I cannot factory reset it because I cant see anything in the screen.

It is just over a year old and has zero damage, not a scratch on it, so I am confused as to why it just suddenly does nothing after an update?

The app is still recording my steps, etc.

 

Moderator Edit: Clarified subject

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‎09-16-2020 21:52

‎09-16-2020 21:52

Hi @JennyNorth22, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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