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Versa 2 display not turning on

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‎11-12-2020 07:51 - last edited on ‎11-13-2020 15:14 by Fitbit Moderator

‎11-12-2020 07:51 - last edited on ‎11-13-2020 15:14 by Fitbit Moderator

My screen randomly went black yesterday. It’s full charged and still vibrates when I get reminders and notifications but everything I do, the screen stays black. I’ve updated it, restarted it and I called customer support who said to do those things and it still is black. Please help me. 

 

Moderator Edit: Clarified subject

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‎11-13-2020 15:12

‎11-13-2020 15:12

Hi @chunckypug, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this situation can be for you. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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