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Versa 2 display not turning on

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‎02-03-2021 11:22 - last edited on ‎02-03-2021 15:02 by Fitbit Moderator

‎02-03-2021 11:22 - last edited on ‎02-03-2021 15:02 by Fitbit Moderator

Hi, 

My versa 2 has got a blank screen and will not turn on. I have tried holding the back and bottom buttons but this does not do anything. The screen stays black. Also tried changing the clock face and this does not helo. It is fully charged and the green light on the back are on. Please help.

 

Moderator Edit: Clarified subject

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‎02-03-2021 15:01

‎02-03-2021 15:01

Hi @Gizmo262, welcome to the Community Forums.

 

I'm sorry to know that you're still experiencing difficulties with the display of your Versa 2 despite trying the troubleshooting steps that were specified in your post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

 

I'll be around if you need anything else.

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