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Versa 2 display went black after losing sensitivity

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‎01-17-2021 10:14 - last edited on ‎01-17-2021 20:19 by Fitbit Moderator

‎01-17-2021 10:14 - last edited on ‎01-17-2021 20:19 by Fitbit Moderator

My screen will not come on at all now on my versa 2. Touch sensitivity got weak a couple weeks ago now no screen at all. Lights on back working. Have tried restart multiple times. Help. It's not even a year old.

 

Moderator Edit: Clarified subject

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‎01-17-2021 20:16

‎01-17-2021 20:16

Hi @Dsldan12, welcome to the Community Forums.

 

Thanks for your post and for trying some troubleshooting steps. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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