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Versa 2 display went blank

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‎02-03-2021 18:27 - last edited on ‎02-07-2021 18:37 by Fitbit Moderator

‎02-03-2021 18:27 - last edited on ‎02-07-2021 18:37 by Fitbit Moderator

Yesterday the heart rate monitor was reading 59 bpm even when I was working out then later in the day there was a white line on the right edge of the screen. I charged it over night. When I woke up there was multiple lines and the bpm was still 59. I did change the clock to a Fitbit clock face. I restarted it and did a hard reset. The lines remained and then the screen went completely black. I attempted another reset. I did feel the watch vibrate. So I think it is still working just not the screen. 

 

Moderator Edit: Clarified subject

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‎02-07-2021 18:40 - last edited on ‎03-13-2025 09:40 by Fitbit Moderator

In response to NellyG

‎02-07-2021 18:40 - last edited on ‎03-13-2025 09:40 by Fitbit Moderator

Hi @ConWitt15, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying several troubleshooting steps before posting over here. I was informed by our Social Media support team that they already provided you assistance with the difficulties you're experiencing with your Versa 2 and they created a ticket for you to receive further assistance with our Customer Support team. That said, my best advice for you at this moment will be to keep an eye on your email inbox and spam folders because they'll be in touch with you in a timely manner.

Please do not hesitate to contact me back if you need anything else.

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‎02-04-2021 01:43

‎02-04-2021 01:43

Hi @ConWitt15 All you can do at this stage is to contact Customer Support and hope they are able to help.

Customer Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎02-07-2021 18:40 - last edited on ‎03-13-2025 09:40 by Fitbit Moderator

In response to NellyG

‎02-07-2021 18:40 - last edited on ‎03-13-2025 09:40 by Fitbit Moderator

Hi @ConWitt15, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying several troubleshooting steps before posting over here. I was informed by our Social Media support team that they already provided you assistance with the difficulties you're experiencing with your Versa 2 and they created a ticket for you to receive further assistance with our Customer Support team. That said, my best advice for you at this moment will be to keep an eye on your email inbox and spam folders because they'll be in touch with you in a timely manner.

Please do not hesitate to contact me back if you need anything else.

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0 Votes