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Versa 2 display won't turn on

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‎10-01-2020 03:34 - last edited on ‎10-02-2020 19:18 by Fitbit Moderator

‎10-01-2020 03:34 - last edited on ‎10-02-2020 19:18 by Fitbit Moderator

Screen on versa 2 went black while I was asleep. It hasn't been damp or dropped etc. It was able to sync my sleep. The alarm on it went off to wake me up and i was able to turn the alarm off (while half asleep still so I didnt see there was no face) 

I have tried to reboot. It didn't resolve anything.

I tried changing the clock face, also didnt resolve anything. 

Someone please help! 😔 I use my Versa 2 daily. 💔💔

 

Moderator Edit: Clarified subject

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‎10-02-2020 19:00

‎10-02-2020 19:00

Hi @Andi1983, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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‎03-28-2021 11:08

In response to RicardoFitbit

‎03-28-2021 11:08

You guys had me send my watch to you. You "Fixed" it. But today I took it off the charger after a shower and the screen went black AGAIN. For the cost of these watches and the aggravation of the bugs you need to figure this out bc this is BS.

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