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Versa 2 display won't turn on

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‎10-06-2020 15:02 - last edited on ‎10-07-2020 12:21 by Fitbit Moderator

‎10-06-2020 15:02 - last edited on ‎10-07-2020 12:21 by Fitbit Moderator

Tried charging, it didn't. Gave it a few days then a green screen came up then it just died again. Still not charging

 

Moderator Edit: Clarified subject

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‎10-07-2020 12:21

‎10-07-2020 12:21

Hi @SunsetRunner, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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‎10-07-2020 13:59

In response to RicardoFitbit

‎10-07-2020 13:59

Hi there

Thanks for getting back to me so quickly

Unfortunately the device is completely unresponsive. I've even left it
charging but still no response
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