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Versa 2 display won't turn on

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‎12-13-2020 12:33 - last edited on ‎12-13-2020 18:25 by Fitbit Moderator

‎12-13-2020 12:33 - last edited on ‎12-13-2020 18:25 by Fitbit Moderator

I dropped my versa face down, it wasn't a high enough fall to do any damage I though but the screen went black. It still syncs and vibrates and the green light on the black still flashes but the screen stays black and hasn't changed since I dropped it, is there anything i can do to fix it?

Please and thank you for the help!

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-13-2020 18:24

‎12-13-2020 18:24

Hi @KatharineWright, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared, I'm sorry to know that your Versa 2 suffered accidental physical damage. Because your device is still tracking information but the display is not turning on as it should, I recommend you to try our restart process following the next steps:

 

  1. For Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.

 

I'll be here if further assistance is needed.

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‎12-13-2020 22:36

In response to RicardoFitbit

‎12-13-2020 22:36

I tried that a couple times but there was no change in the watch.

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‎12-15-2020 19:13

In response to KatharineWright

‎12-15-2020 19:13

Your reply is appreciated @KatharineWright.

 

Seems odd that the display of your Versa 2 is still not turning on. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing, I've created a ticket for you. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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