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Versa 2 display won’t turn on

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‎01-10-2021 10:47 - last edited on ‎01-10-2021 19:21 by Fitbit Moderator

‎01-10-2021 10:47 - last edited on ‎01-10-2021 19:21 by Fitbit Moderator

Versa2 battery was at 50% then just shut off. No green light at the back. Have charged it overnight, factory reset. Green light shows up occasionally and I’ll sometimes get a vibrate to show the reset has works but no icon. It is syncing to the app and showing full battery, the screen remains black

 

Moderator Edit: Clarified subject

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‎01-10-2021 19:21

‎01-10-2021 19:21

Hello @MattieMack thanks for your post, welcome to the Community Forums.

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, the display of your Versa 2 isn't working the way it was designed. That said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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