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Versa 2 display won't turn on

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‎01-24-2021 19:41 - last edited on ‎01-24-2021 20:05 by Fitbit Moderator

‎01-24-2021 19:41 - last edited on ‎01-24-2021 20:05 by Fitbit Moderator

Hello All,

My Versa 2 is showing blank black screen. I tried all possible solutions provided in the internet like charging it overnight, cleaning the charging ports, using different USB ports while charging, multiple pressing on the let button, long press left button for more than a minute, etc.. but it is still dead. When ever I do the long press, some sort of vibration comes quite often but no logo or any light on the screen. Any help?

 

Moderator Edit: Clarified subject

 

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3 REPLIES 3

‎01-24-2021 20:05

‎01-24-2021 20:05

Hi @N90, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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‎01-24-2021 20:48

In response to RicardoFitbit

‎01-24-2021 20:48

Hello,

The Heart rate sensor was flashing yesterday., but now even that is not showing up. It is completely dead now. Need your help.

 

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‎01-25-2021 18:33

In response to N90

‎01-25-2021 18:33

Your reply is appreciated @N90.

 

I'm sorry to know that you're still experiencing difficulties with your Versa 2 despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. Please click here to get connected and receive further assistance to get you back on track as soon as possible. 

 

I'll be around if you need anything else.

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