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Versa 2 display won't turn on

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‎02-24-2021 10:13 - last edited on ‎02-24-2021 10:34 by Fitbit Moderator

‎02-24-2021 10:13 - last edited on ‎02-24-2021 10:34 by Fitbit Moderator

The display is not working. I have charged it but nothing happens. Purchased November 2019. 

 

Moderator Edit: Clarified subject

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‎02-24-2021 10:34

‎02-24-2021 10:34

Hello @Kmcangl, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

Looking forward to your reply.

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‎02-24-2021 10:34

‎02-24-2021 10:34

Hello @Kmcangl, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation.

 

Looking forward to your reply.

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