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Versa 2 display won't turn on

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‎03-07-2021 06:05 - last edited on ‎03-07-2021 17:26 by Fitbit Moderator

‎03-07-2021 06:05 - last edited on ‎03-07-2021 17:26 by Fitbit Moderator

So frustrated. Two days ago my screen kept going black and not responding. The tracker did continue to track but display was unavailable. It corrected with a long restart but within the hour was back to black! 

went through live chat this am, they had me factory reset. Now it’s even WORSE! Randomly vibrates and then goes black every few minutes since factory reset an hour ago. Best part they gave me a case number to follow up if it continues and guess what, the live chat page is now unavailable! 

this is my 4 Fitbit device in 6 years, you think I would learn at this point! 

 

Moderator Edit: Clarified subject

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‎03-07-2021 17:26 - last edited on ‎08-18-2025 05:15 by Fitbit Moderator

‎03-07-2021 17:26 - last edited on ‎08-18-2025 05:15 by Fitbit Moderator

Welcome to the Community Forums @ESvendsen.

Thanks for the details that were shared in your post and for trying some troubleshooting steps before bringing your concern to our attention, I understand how frustrating this matter can be for you. Just as stated on your post, our Customer Support team informed me that they already provided you assistance to resolve your issue. That being said, my best advice for you at this moment will be to contact them back if further assistance is needed or if you have any additional questions about the outcome of your case. Unfortunately I don’t have access to such information to accordingly assist you.

I'll be here if you need anything else.

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