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Versa 2 displaying faint numbers

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‎02-13-2023 03:47 - last edited on ‎02-16-2023 12:04 by Fitbit Moderator

‎02-13-2023 03:47 - last edited on ‎02-16-2023 12:04 by Fitbit Moderator

I bought a versa 2 off eBay and ever since I got it it has been displaying faint numbers from the clock on anything I go on. It seems nobody else has had the same problem so I can’t find a solution 

image.jpg

 

 

Moderator Edit: Clarified subject

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‎02-13-2023 05:09 - edited ‎02-14-2023 08:55

‎02-13-2023 05:09 - edited ‎02-14-2023 08:55

Hello @CakeyBoi69 and welcome to the Community.  Was this Fitbit listed as being a new device?  Was the box sealed?  This is obviously NOT a new device.  That faint image is the Waveform clock   I know because I use it.  That image is burned in to the screen.  You should return it and request a refund.  If it was sold as new, then you should report the seller to EBay.  Even if sold as used, this ghost image will never go away.

 

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎02-13-2023 06:01

‎02-13-2023 06:01

Hi @CakeyBoi69 - ghosting can occur from burn in from Always On display wearing out the display. But it can also be a clock face fault. In which case try changing to another clock face.

 

If the ghosting continues when you swipe the watch face left then it would confirm the burn in effect and it is obviously not a new watch.

Author | ch, passion for improvement.

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