Versa 2 displays a 'error connecting to versa 2' message

[BronteRae]

I get this message 'error connecting to versa 2' every time I attempt to open the fitbit wallet or open security settings to change pin. It will not work. I've tried disconnecting the device, deleting and reinstalling the app, resyncing... Nothing works. Please help!

Moderator edit: format

[JuanJoFitbit]

Hi @BronteRae, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'd like to follow up and help you with your Versa 2 since it shows a "Error connecting to Versa 2" message. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, try setting up your watch from scratch as described in this help article and see if the issue gets fixed.

Keep me posted on the outcome.

[D_sez]

Thanks you for your suggestion JuanJoFitbit, I had the exact same issue. But in trying the process I accidentally just restarted my Versa 2 which solved the problem. ｡◕‿◕｡

[JuanJoFitbit]

@D_sez That's great news! I'm so glad to hear that you managed to get the issue resolved. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀