Versa 2 displays a "Data not cleared Sync and try again" message

[lbata]

I have had my Versa 2 for a couple of months and still can't get it to do anything. When I tap twice on the screen I get a big red X and it says "Data not cleared Sync and try again."

My phone is a Samsung S8+. I can see Versa 2 in Bluetooth, Available devices. When I tap on Versa 2 it says, "Couldn't pair. Check settings for this device and try again."

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@lbata welcome to our Fitbit Community! I'm happy to assist you with your Versa 2 since the display can't be manipulated and it only shows a "Data not cleared Sync and try again" message. By the way, thank you for letting us know your phone's model, which es compatible.

Please restart your Versa as described in this help article. This will refresh your watch internally. After this, try setting up your Versa from scratch.

Keep me posted on the outcome! 😀

[MelvinWjeat]

I have a Versa 2 that has the same problem, and NOTHING let's me choose anything or do anything...won't connect to the phone, won't go to any other screen...won't do anything but the red x and "data not cleared" message. Will not be recognized by phone in bluetooth settings or anything. Already restarted phone, bluetooth, fitbit app, etc. Everything that has been suggested on numerous other threads,and it is still not doing anything. 

[JuanJoFitbit]

@MelvinWjeat, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

Regarding the connection issues that your Fitbit Versa is experiencing, I was able to get in touch with our Support team and was told that they will contact you via email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

I'll be around if any question arises.

[jd010100]

I have been in communication with FitBIt over an erratic non-responding touchscreen issue and they have decided to ship me a new one AFTER they receive this one from me. Which means 2-3 weeks with no watch. 

In the meantime, overnight, it has become totally non-responsive.  The Red X with the message about data not being cleared and to sync again shows now. It will not sync, so now what; it will not restart.

I purchased this Versa 2 from FitBit directly on December 2, 2019.  That makes it just over 3 months old.  Good job.

[Carrie011]

Having the same issue. Nothing is working!

[MelvinWjeat]

Mine finally (after 2 days and 30 connection attempts) allowed me to connect to it and finish the reset. Sent from my Verizon, Samsung Galaxy smartphone

[Stillbigtexan]

Same thing here, and I use it to monitor my heart rate, still have to wait, sure wish would have bought through Amazon now.

[jd010100]

They have shipped me a replacement. I shipped mine to them March 12. But
it took 2 weeks for them to receive and process the returned item.
According to tracking it will be here Thurday April 1. So, this all took
about 3 weeks. Which they figured was totally acceptable. Wrong. I have
moved on and now wear a Samsung Watch. And really like it.
I bought my first Fitbit tracker in 2013. Seven years and a bunch of
Fitbit devices later and they didn't treat me any differently than someone
on their first device. No appreciation for loyalty. So, they lost me as a
customer.

May you have better luck.

Janet

[kove]

Same exact problem, right out of box!!!! Absolutely infuriating. Nothing works and cant see a fix in sight.

[jd010100]

My replacement device arrived April 2, 20 days after I mailed the original to them and over 3-4 weeks since the problem surfaced and they finally agreed to replace my 3-month-old Versa2.  I will charge it up and see, but plan to sell it.  I purchased a Galaxy Watch and am very happy with it (and with the charger).

Janet

[Anista]

Ipurchased my fitbit versa 2 in December and this morning when I woke up my screen was frozen on the clock, I restarted it several time and then a red x and "data not cleared" message is now on my screen. Already restarted phone, bluetooth, fitbit app, etc. I have tried everything that has been suggested on the numerous threads,and it is still not doing anything. HELP PLEASE.

[jd010100]

Sounds just like my situation. I also bought mine in December. I tried all
the suggestions and nothing helped. Contacted Fitbit support and they told
me I was out of the refund period. They emailed a pre-paid mailing label
so I could ship it back to them. AFTER they received my return, THEN they
would process a replacement shipment. I was not pleased at this approach,
as this seems to be a common problem with VERSA 2, and I have been a Fitbit
user since 2013. It took 20 days from the time I dropped my package in
the mail to when the replacement was delivered. 20 days. They seemed to
think this was acceptable. And now, with the pandemic and services
slowed....who knows?

I bought a Galaxy Watch as a replacement and am very happy with it. I
charged the new Versa 2 up to make sure it was working and will sell it.
Finished with Fitbit.

Moderator edit: personal info removed

[Stillbigtexan]

I'm over 3 weeks waiting for mine still and this was my first smart watch. Might do what you did.

[Devi5531]

I have the same issues as Melvin restart the versa several time and it just giving me that red x with "data not cleared sync & try again" I have the galaxy s10

[Anista]

I called customer support and after several different trouble shooting attempts I am still under warranty and they are replacing it. I bought mine in December. 

[jd010100]

I have a Galaxy Note 10 +, but this problem is not with the phone - it is a
Versa failure. Not much to do but request a replacement.

[SunsetRunner]

I managed to fix mines so I'm going to see what happens over the next few days as it was a string of events with the watch and trying to fix each thing how I got to that dreaded X  but so far its working again so I will see.

[SunsetRunner]

I got mines working after I uninstalled and deleted the cookies for the app on my phone and then reinstalled it the x was still on the versa but I turned on the bluetooth as it was looking for the device I restarted the watch again the same thing with the x but it found it and gave me the code to go ahead. 

[jd010100]

I hope it works for you. Mine did the first time I had the message, and it
worked fine for a couple of days. Then it became a hard error.