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Versa 2 displays a "device not found" message

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‎11-29-2019 03:24 - last edited on ‎11-30-2019 08:29 by Fitbit Moderator

‎11-29-2019 03:24 - last edited on ‎11-30-2019 08:29 by Fitbit Moderator

I have been a loyal Fitbit customer for many years. 

I have had the Versa 2 for 10 days, and I am ready to return if no solution is available.

reason:

Device not found message.

 

I have read the support and fixes, and completed them all.  It only works for short periods of time.  I have to remove device, resync and start again and then it works... for a short time.

i have iPhone 7 

 

i see see this is common on this forum, please advise timeline and fix.

 

 

Moderator edit: updated subject for clarity

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‎11-30-2019 08:28

‎11-30-2019 08:28

@Sflefort, welcome to our Fitbit Community. We really appreciate your preference and business with Fitbit. I'm sorry to hear that your Fitbit Versa is not can't be found by your iPhone 7.

 

In order to avoid any confusion on my end and providing the same information, please let me know what troubleshooting steps you have tried.

 

In the meantime, try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. After this, setup your Versa from scratch 

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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