Versa 2 displays a "reset failed" message

[Liz2020]

I updated a couple of weeks ago, had some difficulty and had to add my device again? I pushed the reset button on left side of the device a few times, the Fitbit sign shows but then the reset failed error message shows up again? I cannot see the clock screen, but it will sync with my phone? Any help is very appreciated, thank you!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Liz2020, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'd like to follow up and help you with your Versa 2 since it shows a "Reset failed" message. By the way, thank you for troubleshooting this issue before contacting our forums.

I would like you to try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, check out if your watch starts properly and shows the clock face.

Keep me posted on the outcome.

[cbcurado]

same here! Tried to reset, but it didn't work :(. it won't show anything on the screen but a message "reset failed"

[Vaibhavilankar]

Hey

This is totally unworkable solution. Total useless tracker with lot of bugs.

I would suggest everyone to go for other brands. Fitbit just care about selling products they don't care about customer's problems 

[SunsetRunner]

I have done what was requested and all I have is a message reset failed.  Your data was not cleared. I hit the ok and nothing happens 🙂. 

[rcical]

Tried this solution with the same results as rest, I see fitbit Co. has no response to this issue.

trash it and buy another brand??? that's the answer?

Nice

[Marlos]

I read all these remarks , thanks first of all for sharing . I also did a update , couldn’t swipe  after that , noticed steps weren’t being Calculate appropriately . I went to reset it and received the ‘reset fail red X ‘ .. I came to the Community immediately and read all the comments. I took my App off , took my Fitbit  off blue tooth. I put my App back on my phone , again sync my Fitbit onto my blue tooth which took many attempts. Replaced it back on my app after I had removed it , again the red X returns on my fitbit , reset failed your data was not cleared . Crazy thing was I was never trying to clear my data to begin with I was just trying to be able to swipe my Fitbit. What a disaster. I so agree with all the comments below . In the Miss of covid , fitbit needs to be held Liable for this mess. Obviously it’s happening way too many times and when I read a comment about the poor woman who is trying to re-place her Fitbit and what she had to go through how sad. 
My Fitbit was purchased in February of this year and look it’s October these are not cheap We should be able to have a Company to count on . We count on these to work , sounds to me like this is a problem fitbit needs to work through , not us . I have been working with my Fitbit Since yesterday  afternoon and nothing , no solution !!! 
Even when it does pair with my app it goes right back to the RED X there is no way to get off the ‘RED X’ .. feels like once you hit this step your fitbit is done . 

PLEASE HELP 

Seems like this is the end of the Fitbit , I so agree , no Solution , what a mess ! 

Moderator edit: merged reply

[Morevita]

Did u find a solution since? it just happened to me...

[Whendee]

Just happened to me today!!!

None too happy

[friberg91]

My solution was to reset fitbit to factory settings, remove it from phone, add it again, choose to do it without wifi and it seems to work.. slooooowllyyyyy, currently 40%.. more than i got with wifi. lets hope i didnt jinx it for myself now.

nvm, think i replied in the wrong thread, sorry.

Moderator edit: merged reply

[Hilliard55]

Happened to me too.  This is my third tracker.  Fitbit trackers are not worth the expense.  

[BayAreaRealtor]

After repeating all the steps posted online, I got rid of the RED X, unfortunately however, I got a new "Reset Failed", "Your data was not cleared. Please try again" message.  There is no way to get pass this new failed message.  How frustrating!

I very much feel the same.  My watched is totally stuck on "reset failed" message, it is not possible for a factory reset, after numerous attempts.

Moderator Edit: Merged replies

[KateMini]

Happened to me yesterday & my Versa 2 is stuck on red X. I have only had versa 2 for 1.5 years and Fitbit refuses to replace it & instead offered a discount on a new device .  I have been Fitbit customer since they only had clip on trackers so my brand loyalty may come to an end.  

[Morevita]

I know and those at fitbit do nothing at all….

Mónika🍁Sent from my IPhone

[AL_35147]

have been on the phone 4 times today with them to try to get it to work since it just stopped working. Have had to do and IOS update,, turn off and on phone restart bluetooth twice and supposedly waiting on a download update but couldn't get wifi to work so having to do over bluetooth and isn't showing any progress last HELP expert said it could take up to an hour.

Loosing what loyalty i might have had quickly. 

[KateMini]

I think I fixed my Versa 2 (had red X with data w/ message not cleared- sync again).  I deleted my versa 2 device from my FitBit app & then restarted my iPhone then reinstalled as a new versa 2 device.  The red x is gone and it seems to be working again.  I don’t know why Fitbit support gives me a code for 35% off a new device & doesn’t let people know this may be a fix.  I had an Apple Watch in a shopping cart but my last ditch effort worked (at least for now).  FitBit support is terrible!

[Vaibhavilankar]

Hello,

There isn't any solution for this please contact Fitbit customer service and explain the problem you are facing. They might replace your pebble.

last year I was facing the same problem but after n number of emails, they finally gave me a replacement.

Thanks!

[unhappyalso]

this did not work

[Weatherguy97]

Just bought yhe new sense and gave my mom my old versa 2 to use.   Im hsving the same issue as everyone else with no luck.  Your tips are not working.  My factory reset made this watch useless!!!!  It shows its paired but i goy a big red fat x on th watch saying data is not cleared.