Versa 2 displays the Fitbit logo only

[shanananana]

I'm having this issue where my fitbit Versa 2 just shows the flashing logo. Holding the power button to do a reset does nothing. My fitbit is completely unresponsive. Before it started flashing the logo it would say "data not cleared try and sync again". It also won't connect to bluetooth. I have tried my phone and tablet. I have turned off bluetooth, turned it back on, reset phone and tablet... basically everything I have read about I have tried and nothing. 

My fitbit worked perfectly before this and all of a sudden it started acting weird. I'm really disappointed I've only had it for 5 months. 

Does anyone have an idea as to what is going on with my Fitbit?

Moderator edit: updated subject for clarity

[SunsetRunner · Accepted solution]

I would contact support for a warranty claim.

[pamrxdoc]

Exact same problem for me today!  I have had mine for 5 months as well. 

[shanananana]

Just called fitbit this morning and it seems like nothing can be done for the issue. The 1 year warranty covered a replacement. 

[SunsetRunner]

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@shanananana wrote:

Just called fitbit this morning and it seems like nothing can be done for the issue. The 1 year warranty covered a replacement. 

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So ask for a replacement.

[Cupcake09]

I had the same thing happen to me today.... Got mine for Christmas 2019. Apparently, it's a well known issue. 

[Sandeeppaigude]

Hello Team, is this a USE and Through product?? Hadn’t expected such a helpless response or service from Fitbit Since this is not under warranty i have the only option to through fitbit product in dustbin its hardly 1 year and 3 months since i had buy this product at 21K INR and now i am completely helpless

[Lud06]

Hi, Maybe you could try removing the device from the app then try to add it back (while it’s plugged to your computer) then wait for a little while, when the app tries to connect to your vista, the app may tell  you that your battery is low. after 10minutes mine went back to normal so I don’t know what happened. I had the same issue, I tried press/hold with no success, so maybe this could help. Im French so sorry if my explanation wasn 100%clear. After the app managed to connect with the device, the setup went on, but further on, when asked to add my wifi info I skipped cause I feared the update might be responsible for flashing logo in the first place. I hope that makes sense. It’s only been 45minutes since my mom’s versa 2 went back to normal, i cant call myself a winner yet

[Lizzyskywalker]

How did you contact them?