Versa 2 doesn't calculate my pace accurately

[ShaNan27]

I'm having a huge issue with my Versa 2 not accurately calculating my pace. This is very frustrating as it is telling me I am running at a 79'53" pace. This is wildly incorrect and I have hard reset it and everything. I have adjusted my stride length after measuring and everything. What is going on? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there @ShaNan27, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

If you feel that your step count and distance are inaccurate, confirm that the following are set correctly in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy?)
• Your height (For more information, see How do I manage my Fitbit profile?)

Fitbit Versa 2 calculates distance by multiplying your walking steps by your walking stride length and multiplying your running steps by your running stride length. We estimate your stride lengths using your height and sex. Track one or more runs using on-board or connected GPS, we evaluate that data to automatically update your running stride length. For best results, run at a comfortable pace for at least 10 minutes.

However, if you prefer to measure your walking and running stride lengths yourself and enter them manually, see How do I measure and adjust my stride length?

Note that when you're tracking an activity with GPS, Fitbit calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, the tracker will calculate distance using steps and stride length as described above until a GPS signal is found.