Versa 2 doesn't display swim laps

[Jodbug]

I just got the Versa2 as a gift to replace my broken Versa. I use this watch MOSTLY for swimming. I am stunned that they would remove the lap counter and calorie counter from the actual watch display. I have spent over 2 hours on the phone with various people at FitBit all of which have given me mixed info - some said it DID display I just needed to add it - others confirmed it did NOT. Well guess what it does NOT. They removed this feature and told me just to look at my phone app after I was done swimming. That is totally useless! I can't look at my phone while swimming so now I have to guess how many laps I'm doing while swimming at 2,400. I asked for a full refund but they are refusing to refund the warranty my husband purchased with the watch. I've had it less than 2 weeks. I am seriously appalled by the stupidity of design that went into this 'updated' watch. Don't even get me started on the charger they put together for the Versa2. Total useless piece of junk all around. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Jodbug, welcome to the Community Forums. We're sorry to hear about your recent experience with your new Versa 2, we understand why you'd feel stunned. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. 

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our them again or you can review our warranty policies for a better understanding of the information that they provided to you. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

In the meantime, I'd recommend taking a look at these help articles if you haven't done so yet: How do I track my workouts with my Fitbit device? and How do I track my swims with my Fitbit device?

I'll be around if you have any further questions.

[Jodbug]

I have already spent 2 hours on the phone with your support. I want a
refund for the warranty I purchased with this product.

I already started the return process for the watch.

I will never buy another device from this company. Nearly 3 years of
disappointing experiences and I am done.

Please process a refund for the warranty.

Thank you,

Jody

--
Jody B Kicherer
www.linkedin.com/in/jodybkicherer
(415) 686-4573