Versa 2 doesn't download pandora stations

[MariyaSova]

Its connected to wifi and I have pandora plus and still wont download them. I'm having problems with personal music as well. I've had this Versa 2 for about a year more or less and it's never worked. Also my wifi doesn't seem to stay on?

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums @MariyaSova.  

Thank you for all the details that you've provided about the inconvenience with your Versa 2 watch. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Let me know about the outcome. 

[rmg0125]

I am also having this issue with my Versa 2 I received for Christmas.  After spending hours today with Customer Service (3 times) and performing the resets they suggested (reset the watch, then doing a factory reset), in the end I was told that this is a known issue and "they are working on it".  Is there any release date targeted for an update to fix this?  The Versa 2 is marketed and sold as a device that enables you to use Pandora on the go, yet they know it does not work?  Sounds crazy to me!

Very disappointed!

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums @rmg0125. 

Thank you for all the information that you've provided about your Versa 2.

If this is a known issue, as the Customer Support team mentioned, unfortunately it would not be possible to provide a specific period of time for this to be resolved.

I do recommend that you continue the communication with the Support team so they can let you know how to proceed; I've sent them your information again but it seems that you already got in touch with them for an update about this. 

Let me know if you have further questions.