Versa 2 doesn’t show any GPS map on my new iPhone xr

[Kahe]

Fitbit was woeling welk in my Android device. Nog have a iphone and my Watch doesn’t show any gps map after training anymore.

Tracking is on, Bluetooth connected … i already tried every Collin troubleshooters tip.

anyone knows how to fix this?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Kahe.

Thank you for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

Please make sure to remove your Watch from the list of Bluetooth devices on your Android device.

Then, please set up your Watch on your iPhone xr as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Whether you continue experiencing difficulties, please make sure that you've followed the steps in this article in the menu "Why isn't GPS working on my Fitbit device?".

Hope this helps.

[Kahe]

Hi,

I've followed every step, also read the article 'why isn't GPS working on my Fb-device' - unfortunately it still doesn't work.

Although I'm sure GPS is working on my I Phone, because I can track my activities on Strava and I also have my Google-timeline on my device, so the problem only exists with my fitbit.

I even removed the Fitbit-app and installed it again.  Nothing seems to help ...

Kind regards

[EdsonFitbit]

Thanks for your response, @Kahe.

I would recommend restarting your watch by following these instructions, then please track an activity to see if the issue was resolved.

Whether you continue experiencing difficulties, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[Kahe]

Hi

I've tried everything you suggested, including the articles you directed me to. Nothing helped.

Although,I now seem to have found a sollution myself : before I start my run on my fitbit-watch, I also open the Fitbit-app on my I-Phone. And now my route has been recorded.

Bit cumbersome but it worked. 

If this sollution rings a bell please let me know. Maybe it helps you to find a possible bug or something I still forgot.

Kind regards

[EdsonFitbit]

Thank you for the update, @Kahe.

I'm glad to hear that you've found a solution.

You can set your iPhone to continue tracking your location when it is locked. For instructions, please visit this article and open the menu "How do I allow my Fitbit device to use my phone's GPS sensors?".

Feel free to contact us at any time.