Versa 2 doesn't stay connected to GPS

[Julie-F]

Hate my versa 2. Hit run, comes up connected. Hit start and off I go. After about 10-15 minutes it comes up “connecting”. I have to stop running, fumble around getting phone out of bumbag to restart app. Wish I’d never bought it. I was better of just using Strava on my phone 😡 I have been through every setting that I can find on my phone. What do I need to do? Thanks.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Julie-F, it's great to see you in our Fitbit Community! I'm sorry to hear that your Versa 2 doesn't stay connected to GPS when you start your exercise. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat and email. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.

[Julie-F]

Thank you JuanJo,

Altho’ the Versa 2 didn’t work out (Apparently my phone is not on the list of compatible devices. I managed to get a refund) I was really happy with the support teams efforts to resolve the problem and prompt replies.

Regards

Julie

[CrisAC]

Hi Julie,

What phone do you have? I'm having the same issue and I have a Samsung Galaxy S9 phone. 

It's really frustrating because it's one of the reasons why I got the Versa 2.

Thanks,

Cristina

[Julie-F]

Hi Cristina,

I have an Oppo A73. Fitbit told me that it wasn’t on their list of compatible devices 😢 I got a refund on the Versa.

Julie