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Versa 2 doesn't track my daily activity

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‎06-30-2020 04:06 - last edited on ‎07-16-2020 04:24 by Fitbit Moderator

‎06-30-2020 04:06 - last edited on ‎07-16-2020 04:24 by Fitbit Moderator

Lately I've been having issues with Fitbit not tracking my daily activity. I'll have almost 20k steps but 0 out of 13 hours active. I just joined a challenge yesterday and it didn't log a single one of my 17k steps for the day.

 

 

Moderator edit: updated subject for clarity

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‎07-16-2020 04:20

‎07-16-2020 04:20

Hi @UmholtzC, it's great to see you in our Fitbit Community! Regarding the daily data tracking issue that your Versa 2 has experienced, I was able to get in touch with our Support team and was told that they assisted you via chat a few days after your post. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often and please stay safe! 😀

JuanJo | Community Moderator

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