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Versa 2 downloads clock faces/apps by itself and drains battery.

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‎09-26-2021 20:26 - last edited on ‎09-27-2021 18:13 by Fitbit Moderator

‎09-26-2021 20:26 - last edited on ‎09-27-2021 18:13 by Fitbit Moderator

For the last 3 days, my versa 2 has been downloading the same apps and clock faces and saying there is an error, continue or cancel. 
It's draining the battery life and I have to recharge the watch every night because it's at 10% by the end of the day.

  • I've turned my phone off and back on.
  • Uninstalled and reinstalled the Fitbit app on my iPhone.
  • Done a factory reset twice.
  • Made a new Fitbit account, (That stopped the clock face downloads but now it's downloading apps (Spotify, agenda...) continuously.))
  • Changed wifi connections multiple times.

 

Moderator edit: updated subject for clarity

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‎09-27-2021 18:11

‎09-27-2021 18:11

Welcome to the Fitbit Community, @Samanne126.

 

Thank you for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

If you have restarted your Watch without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Feel free to contact us at any time.

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