Versa 2 draining charge within an hour

[Claritypen]

My versa 2 has suddenly started draining charge within hours of being 100% 

charged the last 2 evenings wore to go to sleep and completely dead again in the morning??

Moderator edit: subject for clarity 

[HollyBerryBoo]

Given so many people are having the same issue, could Fitbit confirm they are looking into it? If not, why? I’ve had my Fitbit for less than two months, and now I have to send it back to get a replacement at some point. This is not good service, and will make me reconsider the next time I upgrade. 

[DavideFitbit]

Thank you for your replies, @CLHoltPlatt @HollyBerryBoo, and welcome to the forums @Cashlie.   

Since you continue to experience the same difficulties after all the troubleshooting steps mentioned earlier, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

The Support team will let you know how to proceed. 

have a great day.

[Cashlie]

I followed other’s suggestions to delete app and reinstall. So far that appears to be working.
Thanks

Sent With Gratitude From My iPhone

[Traceyjb68]

Mine too 

[Cashlie]

I did  follow some of the suggestions and it’s operating well again. I powered phone and Fitbit down.  Powered on phone and Deleted app from phone. Powered down again then reinstalled the app. I turned my Fitbit back on and re-synced it to my phone and now it’s been fine. I don’t know if you have to power down after every step but I did. Hope this helps. 

[DavideFitbit]

Thank you for your reply, @Cashlie, and welcome to the Community forums, @Traceyjb68. 

@Traceyjb68 Before considering other options, please let me know if you already tried the steps mentioned here and if you've also tried the steps that @Cashlie mentioned earlier.  

I'll be around. 

[PeteNH]

I did the process , I will wait and see if it works

[DavideFitbit]

Welcome to the Community forums, @PeteNH!  

No problem, let me know if you continue to experience any difficulty with your Fitbit watch. 

Have a great day. 

[Traceyjb68]

I have reset factory settings, deleted app, forgot device and then started up everything as new but battery still only lasted a few hours. I spoke to Fitbit and have accepted a replacement. I would really like to know what caused it though. I was getting 5/6 days out of the battery and then it just suddenly dropped to a few hours. Did a software update cause this please ?

[HallMa]

I just started havi g the same issue yesterday 6/5. It only charged to 96% over night and from 6 am it us already at 70%. 

[ZoePoppy]

This has happened to me too. I followed the advice off another post. 
1.  Delete the Fitbit app

2.  Power cycle off your phone 

3.  Reinstall the Fitbit app and log back in

So far so good today. Holding at 96% charge 5 hours in. 

[DavideFitbit]

Thank you for your reply, and welcome to the new users in the Community forums. 

@Traceyjb68 @ZoePoppy Thank you for confirming that you were able to resolve this or that you will be receiving a replacement soon. If you need further information about this problem or if you continue to experience any difficulty, I recommend that you continue the Communication with the Customer Support team for further assistance. 

@HallMa If you already tried all the steps listed here previously to resolve problems with the battery, make sure to get in touch with the Support team here so they can provide you with further instructions. 

Have a great day.