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Versa 2 dropping calories and active minutes after syncing

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‎02-16-2021 19:56 - last edited on ‎02-17-2021 12:09 by

‎02-16-2021 19:56 - last edited on ‎02-17-2021 12:09 by

I remember looking at my watch before syncing with my phone and I had well over 2000 calories burned, however after attempting to sync it dropped my calories burned down to less than 1200 and the app says I have 0 minutes of active time. My steps seem to be untouched though. Anyone else having this issue? If so does anyone know how to fix it and make it go back to your actual stats? Thanks in advance! 

 

 

Moderator edit: subject for clarity 

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‎02-17-2021 12:08

‎02-17-2021 12:08

Welcome to the Fitbit Community, @Nstclair99.

 

Thank you for sharing the details of the issue you’re experiencing. I understand your concern and recommend checking if you logged any activity manually as the manually logged activities override your device's data. If you have any third party apps connected to your Fitbit account, it also could be the reason of the issue. 

 

I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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