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Versa 2 eternally bright screen and poor battery life

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‎07-01-2021 17:19 - last edited on ‎07-02-2021 18:22 by

‎07-01-2021 17:19 - last edited on ‎07-02-2021 18:22 by

Screen brightness menu cycles DIM, NORMAL and BRIGHT but the screen stays bright no matter what. Now battery last less than 24 hours. Device is only six months old. Shutdown and restart does not change anything and reset to factory default does not help.

 

 

Moderator edit: subject for clarity 

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‎07-01-2021 18:59 - edited ‎07-01-2021 20:36

‎07-01-2021 18:59 - edited ‎07-01-2021 20:36

Check if you are in Sleep Mode.

Oops, never mind.  I read too quickly and though saying screen stayed dim, not bright.  Sorry.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎07-01-2021 19:56

In response to JohnnyRow

‎07-01-2021 19:56

Thanks for your help. My device is not in sleep mode.

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‎07-02-2021 18:24

In response to Newba

‎07-02-2021 18:24

Welcome to the Fitbit Community, @Newba. It's nice to see you around and thank you for your support, @JohnnyRow.

 

@Newba Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this and that they were able to help you. Thank you for your time and efforts.

 

See you around.

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