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Versa 2 face fell off

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‎09-10-2023 10:09

‎09-10-2023 10:09

I have had at least three or four Fitbit devices and they only seem to be good for a year or a maximum of 2 yrs.  I woke up this morning to find the face on my device hanging off.  This is the second Fitbit device that I've had this happen to.  I was offered a discount toward the purchase of a new device when this happened a couple years ago and I went ahead and bought a new one. However, I don't think it's worth the money to keep investing in Fitbit devices when the lifespan seems to be only a year or two.  The discount isn't worth it...the only one who is benefiting from the discount is Fitbit because they keep you coming back.

After three or four devices, I've decided it's time to move on.

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‎09-19-2023 09:24

‎09-19-2023 09:24

Hi there @DFHA. It is nice to see you again. 

I'm sorry to hear that you've decided to leave the Fitbit family; we're taking into account your feedback on our goods and services. I hope you understand that we always strive to make our goods better.

You can always take a look at our Limited Warranty Terms. 

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