Versa 2 face plate fell off!

[laurag92]

got a versa 2 , a year ago, n today my face plate on watch lifted off.... not impressed, when i paid over $200 for this watch.. is fitbit going to replace it?

anyone else  have this issue ... 

please  help.

Moderator edit: moderator edit:

[SteveH]

There seem to be quite a few people posting about this. I've seen posts where they got replacements from Fitbit as long as they were still within warranty. I'd suggest contacting customer support via contact.fitbit.com They can check your warranty status and advise on your replacement options.

[JuanJoFitbit]

@laurag92 Welcome to our Fitbit Community. I totally understand how you feel about the broken plate of your Versa 2. As my friend @SteveH mentioned, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

[laurag92]

thank u, i’ve email fitbit still haven’t heard back from them .. 

[MarkMM]

@laurag92 Chat support is pretty instant. You'd be on your way to your next step by now if you  tried chat. 

[teecee46]

I've been trying Chat support for this issue (mine is a Fitbit Versa Lite) and and keep getting the message 2Sorry about that. Looks like someone just snagged the last Fitbit chat representative."

[laurag92]

how do you get to  live chat ?

[teecee46]

http://contact.fitbit.com 

[laurag92]

thank u. they said they email me today 

but nothing so far, i’m not sure what takes so long.