Versa 2 face popped out

[ljones1]

I received a "new" Fitbit Versa 2 watch in January 2020.  About 2 weeks ago, the watch self-destructed on its own without trauma or any manipulation to it.  This happened while I was wearing the watch on my wrist, the clock face popped out and was hanging off.  It was quit disturbing because the watch was working fine up to that point.  How could this happen to a watch for the price it cost and being marketed as a good quality watch?  The watch literally self-destructed for no apparent reason after only 17 months after purchase  because of this I am not confident in the quality of the watch and may not purchase another Fitbit product again.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @ljones1.

I appreciate your participation in the Forums and sharing your experience. I am sorry that you went through this situation, I understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. I was able to see that you have already contacted our Support team regarding this. I am sure they tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family.

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

See you around.

[PRT940]

The same thing happened to my Versa 3 last week. I've never swam (swum?) with it or worn it in water. And I live in Minnesota, and while we had some record-breaking heat in June, it wasn't like I was out in it a lot or anything. And I work indoors. Very weird. I was just reading the newspaper and happened to notice that the right side of my Versa 3 had popped up. But kudos to Fitbit support, since my Versa 3 was only about 6-7 months old, they sent me a replacement, no charge, and it looks brand new. Must've been bad glue or cement or whatever they use to hold these things together.

[LiliyaFitbit]

It’s good to see you in the community, @PRT940.

Thank you for joining the thread and sharing your experience. I am glad to hear that you got in touch with our Support team and received a replacement. I hope you continue enjoying the Fitbit experience and working on your goals. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!