Versa 2 faded screen

[Kasper80]

• My screen on Versa 2 has faded. Black now looks brown and all other colors are faded. I have tried factory reset, checked for updates, tried Fitbit only faces and nothing has worked. Please help. I can’t get a hold of customer service. 

[JuanJoFitbit]

Hi @Kasper80, welcome to our Fitbit Community! Regarding the screen issues that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via Twitter and email. I'm glad to hear that a solution was provided.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.

[StephanieMD]

Hello! I am having the same issue with my Fitbit. A little background o my Fitbit Versa 2, I bought it Oct 2019, then around August 2020, my watch went blank. It was replaced where I bought the watch around September 2020. My warranty ended October 2020. A fee hours ago while working out, I noticed that the screen resolution was different. It was dimmer and some icon colors were gray or darker. I’ve always had it set to dim coz I can still see the screen. But today, the resolution changed. Tried every troubleshooting here like changing the clock face to fitbit app, restarting and resetting, still the issue persists. This doesn’t have any warranty anymore and we don’t really have Fitbit service in our country. Guess I will be shifting to Apple watch instead.