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Versa 2 faulty touchscreen, doesn't tracker sleep or exercise consistently

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‎02-07-2020 15:13 - last edited on ‎03-09-2020 11:50 by Fitbit Moderator

‎02-07-2020 15:13 - last edited on ‎03-09-2020 11:50 by Fitbit Moderator

I received this as a gift as an upgrade from a smaller model.  It does not track sleep correctly, it only swipes when it feels like it and yesterday it would randomly stop tracking my exercise in right in the middle of it.  I have adjusted the sleep settings.  I have taken the device off my app and put it back on, I have restarted it many times and still have issues on a daily basis!  I often have to restart it before I exercise so that it will swipe.  I was hoping the software update was going to help but it seems worse now.  At this point do I take it back to the store or try to get it replaced. I received it at Christmas. 

 

 

Moderator edit: updated subject for clarity

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‎03-09-2020 11:52

‎03-09-2020 11:52

@KerryLHR A warm welcome to our Community! Sorry for the delay in my reply.

 

Let me help you with your Versa 2 not working as it should and thank you for troubleshooting this issue. Since the issue persist I suggest you let our Support team know about this. I noticed that you already have a ticket with them so keep working with the team to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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